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All reviews published on the web site are in compliance with the directives of the decree 2017-1436 of 29 September 2017 :

- Process control reviews :

  • each review written by a consumer to the shop is subject to our moderation team before being published.
  • To be published, a notice must relate to the characteristics of the product to which it is associated, and possibly an appreciation of the different stages of the processing of the order (quality of the web site, delivery, after-sales service, etc.). Each notice must be a note between 1 and 5 (symbolized by stars. 1 = poor ; 2 = disappointing ; 3 = average ; 4 = good ; 5 = excellent) and possibly a comment written by the consumer in order to argue the note that it has assigned to the product. The comment and the note will need to be consistent (for example : a product that received a score of 1/5, while the comment says "great product" may be subject to moderation).
  • Reviews written by consumers must not contain insulting or abusive against or of the products or brands sold on the online shop, or any person or entity.
  • Reviews written by consumers should not under any circumstances make reference to products or trademarks other than those offered on the online store, or family names, whatever they are.
  • All reviews respecting these rules will be published without modification other than possible corrections of spelling and grammar, even if the consumer expresses a purchase experience disappointing.
  • In the case where a notice prepared by a consumer may not be published in the state for one of the above reasons, the team send an e-mail to the consumer, to the email address provided during the purchase on the online shop, in order to explain to him why his opinion should not be published. The consumer will then have the possibility to modify its opinion which will then be published if it becomes compliant with the rules explained here.

- Each review written by a consumer, and then moderated and published by the team will be available on the online store with information on the date on which it was published, and the product or the experience of consumption.

- Each consumer making a notice following a shopping experience at the store is given a voucher with a value of £ 1 per notice issued, redeemable on your next order. To qualify for this consideration, the notices must include a note (symbolized by stars) between 1 and 5, as well as a written commentary. The notice with a note but no written comments are considered incomplete, and the author does not receive not a good purchase as it has not produced written commentary to illustrate the score awarded.

- Each consumer who filed a notice has been published on the online shop may at any time ask to modify or to delete it. To do this simply send an email to mentioning the date of publication of the notice as well as the references of the product and of the order concerned. In the case of a request for modification of the opinion, the moderation rules set forth above shall again apply. In the case of a removal of the notice, it will be accepted without condition and implementation in a period of 3 working days maximum.

- The maximum period for the publication and retention of a notice is of 10 years.

Please do not hesitate to contact us for any question related to consumer opinion on the online shop




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