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retour

Free & easy returns up to 15 days after delivery :

  • You can return any item of your order up to 15 days after the date of delivery. We will proceed to the refund of returned items shortly after receipt of the return parcel.
  • If concerned order has been paid with Paypal, all return costs will be refunded by Paypal. See conditions below.

Free returns with Paypal

  • If concerned order has not been paid with Paypal, Coco Papaya can provide you with a prepaid return label at the single price of 5£ (if you live in the UK or in Ireland or anywhere else in Europe. Upon quote if you live outside Europe). You will need to print this label and then to drop off the return parcel at your local post agency, or at a store near you.
  • The prepaid return label is not mandatory. You can return a parcel by your own means if better for you.
  • If you have paid shipping costs for your order, they will be refunded in proportion to the number of returned items.
  • Any return request must be priorly submitted to Coco Papaya. Please copy and paste the following form and send it by email to kalya@coco-papaya.com

Return request

Order reference :

                                                       

Date of order :

Product(s) to return :

Reference :                       Quantity :                             Reason for return :

Return Label (delete the unnecessary) :

I request a prepaid return label. I understand and agree that I'll be charged 5£ (or upon quote if I live outside Europe). This amount will be deducted from my refund or will be charged separately if needed.

I don't need a return label and I will ship the return parcel by my own means. Coco Papaya will inform me about the return address after acceptance of my request.

Within 48 hours after receipt of your request, we will respond to you by email and provide you with the following :

  • Notification of acceptance or rejection of your return request.
  • If acceptance, return number to indicate on a note to include in the parcel
  • The delivery label to print and affix to the return parcel (if you chose this option).
  • Our return address (if you have chosen to return the parcel by your own means).

Finally, within 3 business days following the date of receipt of your return parcel, we will refund the returned items. This will be confirmed by email.


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