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Our shipping process.

Orders received before 9am are usually shipped the same day, except on Saturdays and Sundays.

Orders received after 9am are usually shipped the next day.

We guarantee the shipping of your parcel within 48 business hours (but there's no shipping on Saturdays, Sundays and french public holidays)

Regardless of the chosen carrier, we will provide you with a link that tracks the delivery of your parcel on the carrier's web site.

Shipping charges include all of the delivery service & insurance  : shielded packing + handling and postal fees. We advise you to group your purchases in a unique order. We can not group two distinct orders and you will have to pay for the shipping of each of them.

Shipping charges does not include any local tax or custom duties. If you leave in Great Britain, Ireland or in Europe, there will be no bad surprise because all goods can move freely within the European Union. If you leave outside Europe, local taxes or custom duties may apply at your own costs. Coco Papaya will never refund

The delivery.

Whatever the carrier you've chosen, the deliveryman will deliver your parcel at the delivery address you've indicated during the order process. This address can be your home address or a professional address. If you are absent during delivery, the carrier will inform you that the delivery attempt has failed. This information can be a notice in your mailbox, or an email, depending on the carrier.

This notice will tell you what to do in order to pick up your package shortly :

  • Sometimes, you will need to pick it up a near parcelshop or post office
  • Sometimes, you will have the opportunity to set up a new delivery appointment

Coco Papaya can give you information at any step of your order. please feel free to contact us for any question.


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