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Last updated October 20, 2018 at 11: 30.

The present General Terms and Conditions of Sale define the rights and obligations of our company and of its consumers within the framework of the online sale of items offered by Coco-Papaya.com website (or Coco Papaya).

Online sales made on Coco-Papaya.com are subject to these General Terms and Conditions of Sale and any order placed by the buyer implies acceptance on the content of all the articles below.

1.Preamble : applicability of the general terms and conditions of sale

The present general terms and conditions of sale govern all relations between :

* On the one hand, INTERNOVA LLC, which operates the site Coco-Papaya.com, a french company registered at Boulogne-sur-Mer (France) with sales permit number 450 520 721 000 25 and located at 79 rue Adolphe Thiers in Boulogne sur Mer (France).

* And on the other hand, any physical or legal person (the Client, or the Customer) who makes a purchase via the online website (Internet) www.coco-papaya.com

Field of application :

The present general terms and conditions of sale exclusively govern the sale of products proposed by Coco-Papaya.com for any order placed by a Customer, whatever the date and the place.

2. Terms and conditions of the tender :

Coco-Papaya.com reserves the right to modify at any time the present General Terms and Conditions of Sale. The items for sale on Coco-Papaya.com  website are presented and detailed so that all consumers will be able to know the essential characteristics of the products they would buy (article L 111-1 of the french consumer Code). The pictures that illustrate the descriptions of the items are indicative but not contractual. Our products are mostly handmade crafts, there may be slight differences in size, weight, general appearance and colors as well as minimal imperfections compared to the pictures and descriptions that can be viewed online. This is a proof of the authenticity and uniqueness of each object.

3. Prices :

The price of each item is expressed in euros or in sterling pound and excludes shipping costs. Any visitor to the site can choose the applicable currency using the selection button at top right of the screen. Coco-Papaya.com reserves the right to change any price at any time but undertakes to apply the price in force at the time of order.

VAT : prices Excluding Taxes (HT), and All Taxes Included (TTC).

According to the shipping address specified by the Customer in his personal account, the price of the ordered items on the online store may be exempt from French VAT (20%), and this in conformity with the French legislation. For example the orders to be shipped outside of the European Union, will be exempt from VAT. Coco-Papaya.com will automatically apply the appropriate pricing (price "including All Taxes" or " Tax-free price") as soon as the Customer has provided his delivery address.

Customs duties.

Coco-Papaya.com reminds Customers residing outside of Europe that it is their responsibility to take acknowledge of the legislation in force in their territory of residence, particularly in relation to any customs duties and import taxes to which the products sold by Coco-Papaya.com are likely to be subject to. The price of sale established by Coco-Papaya.com does not include any other tax that the french VAT if applicable, and does not include any customs duty or import tax established by any country or territory whatsoever. Any claim for such costs and expenses will therefore be refused by Coco-Papaya.com.

4. Shipping :

An estimate of the shipping costs of the current order is provided at any time to the Customer who visits Coco-Papaya.com when hovering over the "shopping cart" that is displayed on top right of the screen. The real price of postage will be provided at the end of the ordering process, if the Customer has selected the items he wishes to purchase, the mode of delivery, and the delivery address of the parcel.

The price of shipping depends on the nature and number of items purchased, as well as the country of destination and the carrier selected. The page " shipping Costs " of Coco-Papaya.com gives more details shipping costs to European countries.

For information, Coco Papaya participates in an average height of 4£ to the actual price of the costs of packaging and shipping each order.

5. Rules :

The ordered goods are payable cash and without discount, the payment method is the buyer's choice from among those offered by Coco-Papaya.com :

- Credit card : payments are made secure through our partners PayPal or Hipay. The details of credit cards are encrypted under the protocol SSL (Secure Socket Layer) and never transmitted unencrypted over the network. Coco-Papaya.com never has access to the Customer's bank details. Paypal and Hipay are 2 global leaders in online payments, which guarantee the highest level of security and privacy available at this time.

- Bank transfer : the Customer has a period of 10 calendar days to submit his payment ; past this time limit, the order will be considered cancelled. For the payment of an order by bank transfer, here are our bank details :

BANK : CREDIT AGRICOLE NORD DE FRANCE

ACCOUNT OWNER : INTERNOVA LLC - 79 rue Thiers - 62200 BOULOGNE SUR MER (France).

IBAN : FR76 1670 6000 3813 0436 8400 070

Bank Identification code (Swift code) : AGRIFRPP867

Nota Bene : For orders paid by bank transfer, the shipping time is increased of the processing time and approval by the bank (approximately 5 working days).

- Paypal user with a Paypal account can use to pay securely on our online shop. It is also possible to pay by credit card using the Paypal service.

6. Shipment of the order :

All orders are processed daily from Monday to Friday included, and shipped by Parcel or letter, always with a tracking number. Shipping by Coco-Papaya.com is carried out after receipt and confirmation of payment of the order.

- The shipment (delivery of the parcels to the carrier in charge of delivery) is carried out at a maximum of 48 hours after validation of your order and payment (excluding Sundays and public holidays). Coco-Papaya.com agrees to proceed to the shipment of any order in the shortest time possible, even on the same day when the activity allows.

- Once the parcel has been shipped, the delivery time varies depending on the carrier chosen by the Customer, but generally do not exceed 4 to 8 business days days for all European countries including the UK and Ireland.

- The time between the date on which the Customer has placed his order, and the date on which he receives his parcel, is generally between 5 to 10 business days depending on the carrier chosen by the Customer. These times are indicative only and Coco-Papaya.com shall in no case be held responsible for delivery delays higher. Any compensation or gestures of business that may be granted to a Customer who received their package late will be at the sole discretion of Coco-Papaya.com

- If one or several articles ordered by the Customer are unfortunately no longer available in stock, Coco-Papaya.com undertakes to inform the Customer within 48 hours following the date of the order, and to offer him the choice : the shipment of available items and the cancellation of articles that are not available, a voucher, a credit note, or refund in full of his order worth cancellation.

7. Delivery of the order :

Orders shipped by Coco Papaya can be supplied in the office or in the Client's home, depending on the carrier and in what way it will be chosen on the Website. For each command, Coco Papaya communicates a # and a web link for tracking, the Customer can use on the carrier's website to obtain details on the time and manner of delivery.

The Customer is free to contact the carrier for further information regarding the delivery of his parcel.

The Client can also contact Coco Papaya to the Contact section for any question relating to the transport and the delivery of his order, stating his references.

In any case, the tracking information provided by the carrier of the parcel, or through its website follow-up, shall prevail.

Coco-Papaya.com will not accept any claims of the Customer for the theft or loss of the parcel if the tracking information provided by the carrier will go against this hypothesis. Any parcel with the status "delivered" or "distributed" or "deposited in the mailbox" on the website of the carrier will be considered as such by Coco-Papaya.com even if no written confirmation exists.

Any parcel shipped by Coco-Papaya.com with the status "lost", "lost", "stolen", "damaged" or "damaged" on the carrier's website will be fully covered by the insurance carrier. Coco-Papaya.com will take charge of all the administrative formalities with the carrier for compensation. A new parcel will then be shipped to the Customer in order to honor his command. In case of unavailability of one or more products, a refund or a similar product will be offered at the discretion of the Client.

Coco-Papaya.com highlights that it is the responsibility of the Customer to inspect his parcel upon reception in the presence of the deliveryman and to notify any anomaly (bumps, unconformity, damage to the parcel etc), or even to refuse the parcel if it is damaged. Coco-Papaya.com reminds that the mention "subject to unpacking" has no legal value, and thus can not be a substitute for the visual inspection of the received goods.

To prevent shipping incidents, Coco-Papaya.com is committed to pack each order with the utmost care : the shipping cartons used are so intentionally over-sized, and each product is carefully propped and protected with the best available material (kraft paper, polystyrene, air cushions, etc.). According to our latest statistics, less than one object on 400 arrives damaged at its destination, and we strive daily to further improve this figure.

8. To return an item

In accordance with article 121-16 of the French Consumer Code, the buyer has a period of 14 days from the receipt of his order to return the product purchased and request an exchange or refund. In order to offer a better level of service to its Customers, Coco-Papaya.com extends this time limit of 1 day to bring it up to 15 calendar days.

The right of return can only be exercised if the procedure is re enforced and only if the items in question are returned in a timely manner, new in their original packaging, undamaged, unused and accompanied by all accessories and instruction manuals.

Coco Papaya intends to make the return process easy and free or affordable to its customers. Please check the Return Request page before any inquiry.

Return procedure :

Any request for return, regardless of the reason, must be sent by email to kalya@coco-papaya.com

In order to facilitate the process, please copy/paste the table below in the email of return request, and then complete it with the requested information.

Request for return of goods
Order reference :                                                       
Date of order :
Product(s) to return :

Reference(s) :                  Quantity :                         Reason for return :

Return label (delete the unnecessary) :

I request a prepaid return label. I understand and agree that I'll be charged 5£ (or upon quote if I live outside Europe). This amount will be deducted from my refund or will be charged separately if needed.

I don't need a return label and I will ship the return parcel by my own means. Coco Papaya will inform me about the return address after acceptance of my request.

Within 48 hours after receipt of your request, we will respond to you by email and provide you with the following :

  • Notification of acceptance or rejection of your return request.
  • If acceptance, return number to indicate on a note to include in the parcel
  • The delivery label to print and affix to the return parcel (if you chose this option).
  • Our return address (if you have chosen to return the parcel by your own means).

Finally, within 3 business days following the date of receipt of your return parcel, we will refund the returned items. This will be confirmed by email.

9. Parcel not called for

When the Customer is absent during the delivery of his parcel, it is likely that his parcel is delivered to a collection point. The customer will be informed of that by the carrier.  The customer then has a limited time (generally 10 to 15 days) to go and take possession of the parcel. Beyond this deadline, the parcel is deemed "unclaimed" or "not called for" and returned to Coco-Papaya.com by the carrier. The initial shipping costs, as well as the re-shipment of a parcel deemed "not called for" are the responsibility of the Customer.

When Coco Papaya receives a parcel which has not been called for, the concerned client will be informed by email. and 2 solutions are proposed :

1) The Client may request re-shipment of the parcel. In this case, Coco-Papaya.com give him a quote for re-shipping.

2) The Client may request the cancellation and the refund of his order. In this case, Coco-Papaya.com will refund the order after deduction of initial shipping costs and a management fee of 3£.

10. Warranty, claims, and disputes of delivery.

A) Warranty and claims.

Unless otherwise stated on the descriptive page of the product, and with the exception of electrical devices (such as diffusers or watches) that are guaranteed for 1 year, all products sold by Coco Papaya are guaranteed for 3 months from the date of delivery. The warranty covers only manufacturing defects. Any damages suffered by the(s) product(s) resulting from inappropriate use are not covered by the warranty. Any claims  occurring outside warranty time limit will be refused by Coco Papaya.

B) Dispute about the delivery.

The customer has a period of 45 calendar days from the date of shipment of his order to challenge the delivery. After this period, any order will be deemed to be delivered, and any dispute denied by Coco Papaya. The customer can see the shipping date of his order from his personal account on the online store, or on simple request to our customer service (order reference will be requested).

When a client challenges the delivery of a parcel within the period of 45 days, Coco Papaya opens a claim with the carrier who delivered the parcel concerned. The carrier then has a period of 10 working days to conduct an investigation and communicate its findings.

The conclusions of the carrier only will faith to provide a response to the dispute from the customer. If the investigation of the carrier concludes that the parcel has been lost or damaged, a new parcel will be shipped to the customer, or the order will be cancelled and refunded (at the customer's choice). If the investigation of the carrier concludes to the normal delivery of the parcel to the customer, the order will be deemed as delivered even in the absence of proof of delivery.

11. Reserve of property :

In accordance with the french law n°80.335 of 12 may 1980, Coco-Papaya.com reserves the ownership of delivered goods until the integral payment of their price.

12. Responsibility :

Coco-Papaya.com declines any responsibility as for the diverted use or misuse of the goods the Customer has ordered.

13. Intellectual property :

All elements of the Coco-Papaya.com website : visual, graphics, video or audio, including the underlying technologies used, are protected by copyright, trademarks or patents. They are the exclusive property of the company INTERNOVA LLC owners of Coco-Papaya.com.

Any person having an Internet site and wishing to place on his site a simple link directly to the Site Coco-Papaya.com must ask permission to Coco-Papaya.com by email to the following address : contact@coco-papaya.com. An authorisation given by Coco-Papaya.com will not constitute an implicit affiliation agreement and will not be given on a permanent basis. On request by Coco-Papaya.com this link must be removed.

Any hypertext link to the site Coco-Papaya.com and using ”framing ” or ” in-line linking ” techniques is strictly prohibited.

14. Disputes :

In case of unresolved dispute between Coco-Papaya.com and the Customer or any other Third party, the Court of Boulogne-sur-Mer (France) is the only competent jurisdiction.


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