Shipping & Delivery

"How do I know the delivery price of my order?"

It's very easy : 2 clicks are enough !

1 - Check that your delivery country has been correctly detected by our system ►

Detected delivery country

▲ Look for this pictogram at the top of the screen ▲

It indicates the expected country of delivery for your order and therefore allows our system to determine the price of the shipping costs.
If necessary, click on the pictogram and choose your country of delivery.

IMPORTANT : You must have accepted our store's performance cookies for this store feature to work. If you have refused these cookies, the shop may display an inaccurate delivery price until you have entered a delivery address.

UK delivery is currently not available. We apologize. We are working on an offer that will be available in October 2023. Thanks for your understanding.

2 - Check your cart ►

Shipping price

► The exact price of the delivery is displayed instantly

This price is now established knowing the country of delivery of your order. It will remain unchanged until the end of the ordering process.

"How to obtain free shipping for sure?"

Our delivery rates and the free delivery threshold vary depending on the type of item in your basket because we use different carriers according to the size of the packages.

To know the delivery costs of your order, determine to which category belongs the largest item of your order among the following 4 categories:

  1. small items (deliverable in an envelope)
  2. standard items
  3. bulky items
  4. oversize items

Then refer to the corresponding section below. For each type of item, you will know the purchase amount to reach in order to obtain free delivery.

1 - small items

Are called "small items" all products deliverable in an envelope, which measure less than 3cm thick and weigh less than 250 grams. These are mainly jewelry, fashion accessories, small crystals and lithotherapy tumbled stones.

Choose your delivery area below:

FRANCE
FREE delivery WITHOUT MINIMUM AMOUNT OF PURCHASE ! (small package with tracking delivered to a letterbox)
OTHER EUROPEAN COUNTRIES
FREE DELIVERY from 39€ of purchases (or 4€ if your cart does not reach this amount).
FRENCH OVERSEAS 1
Free delivery from 39€ of purchases (or 2€ if your basket does not reach this amount). "Overseas 1" zone = Guadeloupe, Guyana, Martinique, Mayotte, Reunion, Saint-Pierre-et-Miquelon, Saint-Barthélemy, Saint-Martin.
FRENCH OVERSEAS 2
Free delivery from 59€ of purchases (or 4.90€ if your basket does not reach this amount). Zone "Outremer 2" = New Caledonia, French Polynesia, French Southern and Antarctic Lands, Wallis and Futuna.

2 - standard items

"Standard items" are products generally measuring less than 60cm (for their longest side) and/or weighing less than 15Kg. This category includes most of the products in our catalog, with the exception of bulky and oversized items.

Choose your delivery area below:

AUSTRIA, GERMANY, DENMARK, IRELAND, ITALY, NETHERLANDS, POLAND

STANDARD HOME or office delivery free from 100€ of purchases (or 7.50€ if your cart does not reach this amount)

EXPRESS HOME or office delivery on D+3 : the price of the delivery is established according to the weight and the amount of the order

Delivery in parcel shops is currently not available for these countries.

BELGIUM & LUXEMBOURG

Delivery in PARCEL SHOPS free from 40€ of purchases (or 4.95€ if your cart does not reach this amount)

STANDARD HOME or office delivery free from 100€ of purchases (or from 7.50€ if your cart does not reach this amount)

EXPRESS HOME or office delivery on D+3 : the price of the delivery is established according to the weight and the amount of the order

SPAIN & PORTUGAL

Delivery in PARCEL SHOPS free from 100€ of purchases (or 6.50€ if your cart does not reach this amount)

STANDARD HOME or office delivery free from 45€ of purchases (or 6.50€ if your cart does not reach this amount)

EXPRESS HOME or office delivery on D+3 : the price of the delivery is established according to the weight and the amount of the order

IMPORTANT: these rates do not apply to the overseas territories of Spain and Portugal (Ceuta, Melilla, Madeira, Azores...). Please contact us for a delivery quote.

SWITZERLAND

Only STANDARD HOME or office delivery is currently available. The price of delivery is established according to the weight of the items ordered.

Examples :

The delivery of a small parcel of less than 300g is 6.90€

The delivery of an average package of approximately 2 to 3Kg is 18.90€

The maximum price of delivery is €55 for a package over 10Kg

---

We currently do not have a delivery solution in Switzerland for:
     - orders weighing more than 30kg.
     - delivery in parcel shops.
     - Express delivery.

IMPORTANT : all products deliverable in Switzerland are sold tax-free by Coco Papaya. VAT may be payable on delivery, in accordance with the regulations in force.

FRANCE

Delivery on D+3 in PARCEL SHOPS free from 40€ of purchases (or 4.95€ if your cart does not reach this amount)

STANDARD HOME or office delivery on D+3 free from €60 of purchases (or from €6.50 if your cart does not reach this amount)

EXPRESS delivery on D+1 in PARCEL SHOPS from €8.50 (the delivery price is established according to the weight of the order)


EXPRESS D+1 HOME or office delivery from €14.90 (the delivery price is established according to the weight of the order)

OTHER EUROPEAN COUNTRIES

Albania, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, North Macedonia, Malta, Moldova, Montenegro, Norway, Slovakia, Slovenia, Sweden, Czechia. Countries not appearing in this list are currently not available for delivery for orders placed online. Ask us for a free, no-obligation quote!

For eligible countries:

STANDARD HOME or office delivery from €7.50 (the delivery price is based on the weight and amount of the order).

EXPRESS D+3 HOME or office delivery from €25 (the delivery price is based on the weight and amount of the order).

You can consult your cart at any time to find out the estimated price of the delivery.

The estimate of the delivery price will be validated when you have entered your delivery address.

FRENCH OVERSEAS

OVERSEAS ZONE 1 (Guadeloupe, Guyana, Martinique, Mayotte, Reunion, Saint-Pierre-et-Miquelon, Saint-Barthélemy, Saint-Martin): the price of delivery is established according to the weight of the order.

Exemples :

  • Economy Colissimo OM home delivery at €8.35 for a package weighing less than 500 grams.
  • Economy Colissimo OM delivery at home at €24 for a package of less than 5 Kg.

OVERSEAS ZONE 2 (New Caledonia, French Polynesia, French Southern and Antarctic Lands, Wallis and Futuna): the delivery price is established according to the weight of the order.

Exemples :

  • Colissimo home delivery at €34.90 for a package weighing less than 1 kg.
  • Colissimo home delivery at €69.90 for a package weighing less than 4 kg.

IMPORTANT: all products deliverable to Overseas (zones 1 and 2) are sold tax-free by Coco Papaya. VAT may be payable on delivery, in accordance with the regulations in force.

3 - bulky items

"Bulky items" are products generally measuring more than 60cm (for their longest side) and/or weighing more than 15Kg.

Choose your delivery area below:

AUSTRIA, GERMANY, DENMARK, IRELAND, ITALY, NETHERLANDS, POLAND

STANDARD HOME or office delivery free from 100€ of purchases (or 7.50€ if your cart does not reach this amount)

EXPRESS D+3 HOME or office delivery : the price of the delivery is established according to the weight and the amount of the order

Delivery in parcel shops is currently not available for these countries.

BELGIUM & LUXEMBOURG

STANDARD HOME or office delivery free from 100€ of purchases (or from 7.50€ if your cart does not reach this amount)

EXPRESS D+3 HOME or office delivery : the price of the delivery is established according to the weight and the amount of the order

Delivery in parcel shops is currently not available for large items.

SPAIN & PORTUGAL

STANDARD HOME or office delivery free from 45€ of purchases (or 6.50€ if your cart does not reach this amount)

EXPRESS D+3 HOME or office delivery : the price of the delivery is established according to the weight and the amount of the order

Delivery is parcel shops is currently not available for bulky items.

IMPORTANT: these rates do not apply to the overseas territories of Spain and Portugal (Ceuta, Melilla, Madeira, Azores...). Please contact us for a delivery quote.

SWITZERLAND

Only STANDARD HOME or office delivery is currently available. The price of delivery is established according to the weight of the items ordered.

Examples :

The delivery of a package of approximately 2 to 3Kg is 18.90€

The delivery of a package of approximately 5 to 6 Kg is 20.90€

The maximum price of delivery is €55 for a package over 10Kg

- - -

We currently do not have a delivery solution in Switzerland for:

     - orders weighing more than 30kg.
     - delivery in relay parcels.
     - Express delivery.

IMPORTANT: all products deliverable in Switzerland are sold tax-free by Coco Papaya. VAT may be payable on delivery, in accordance with the regulations in force.

FRANCE

STANDARD HOME or office delivery free from 60€ of purchases (or from 6.50€ if your cart does not reach this amount)

EXPRESS D+1 HOME or office delivery from €14.90 (the delivery price is established according to the weight of the order)

Delivery in parcel shops is currently not available for large items.

OTHER EUROPEAN COUNTRIES

Albania, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, North Macedonia, Malta, Moldova, Montenegro, Norway, Slovakia, Slovenia, Sweden, Czechia. Countries not appearing in this list are currently not available for delivery for orders placed online. Ask us for a free, no-obligation quote!

For eligible countries:


STANDARD HOME or office delivery from €13.50 (the delivery price is established according to the weight and amount of the order).

EXPRESS D+1 HOME or office delivery from €25 (the delivery price is established according to the weight and amount of the order).


You can consult your cart at any time to find out the estimated price of the delivery.

The estimate of the delivery price will be validated when you have entered your delivery address.

FRENCH OVERSEAS

Certain items exceeding the maximum dimensions allowed by our carriers may not be eligible for overseas delivery. You can ask us for a free, non-binding delivery quote if this case arises.

For items eligible for Overseas delivery, here is the pricing:

OVERSEAS ZONE 1 (Guadeloupe, Guyana, Martinique, Mayotte, Reunion, Saint-Pierre-et-Miquelon, Saint-Barthélemy, Saint-Martin): the price of delivery is established according to the weight of the order.

Examples :

  • Economy Colissimo OM home delivery at €24 for a package weighing less than 5 kg.
  • Economy Colissimo OM delivery at €85 for a package weighing between 10 and 15Kg.

OVERSEAS ZONE 2 (New Caledonia, French Polynesia, French Southern and Antarctic Lands, Wallis and Futuna): the delivery price is established according to the weight of the order.

Examples :

  • Colissimo home delivery at €69.90 for a package weighing less than 4 kg.
  • Colissimo home delivery at €104.50 for a package of 4 to 5 kg.
  • Colissimo home delivery at €250 for a package up to 20Kg.

IMPORTANT: all products deliverable to Overseas (zones 1 and 2) are sold tax-free by Coco Papaya. VAT may be payable on delivery, in accordance with the regulations in force.

4 - oversize items

"Oversized items" are products that cannot be delivered in the form of packages because of their weight or their dimensions.

These items require delivery by a specialized carrier (usually on a pallet).

This delivery offer is currently being developed. Choose your delivery area below to find out more:

AUSTRIA, GERMANY, DENMARK, IRELAND, ITALY, NETHERLANDS, POLAND

Offer under development

SPAIN & PORTUGAL

Offer under development

BELGIUM & LUXEMBOURG

Offer under development

SWITZERLAND

Offer under development

FRANCE

Offer under development

OTHER EUROPEAN COUNTRIES

Not available at the moment.

Contact us for a free, no-obligation personalized quote.

FRENCH OVERSEAS

Not available at the moment.

Contact us for a free, no-obligation personalized quote.

When will I receive my order ?

We process and ship your orders daily from our warehouse located in the North of France

  • All orders placed before 9 a.m. are dispatched the same day (except Saturday and Sunday)
  • The delivery time depends on the carrier chosen. The fastest delivers on D+1 in France and on D+3 in Europe!
  • An estimated delivery date is communicated during the ordering process. For each product in our shop, you know in advance the available carriers and the expected delivery date.
  • When your package has been shipped, you can track it on the carrier's website using the tracking number provided to you by email.
Estimated delivery date

Look for this insert on the page of the product you're interested in!

This tells you the estimated delivery date with the fastest carrier. Click on the calendar for more details. The image below appears on the screen.

Available carriers

Check the different delivery solutions available

After clicking on the small calendar, this insert is displayed. It lists the different delivery solutions available for the product you are viewing. The final choice of delivery method will be made later, during the ordering process.

Good to know !

Get an estimate of the delivery costs of your order at any time by clicking on your cart. This estimate will be confirmed when you have created your Coco Papaya customer account and entered your delivery address.

Bulky package ?

Deliveries of large parcels are sometimes impossible on the islands or in certain hard-to-reach areas. In such a situation, it is possible that no carrier is available to finalize your order online. Do not hesitate to contact us and we will study the question with you.

Attention : FRAGILE !

We have a lot of experience in sending fragile items and know how to protect them well, but to avoid any unpleasant surprises, be careful at the time of delivery.
Remember to always check your package and its contents in the presence of the delivery person (unless delivery to a parcel shop).
Despite all our precautions, your order arrived damaged ? Follow the guide.

A question about delivery ? Contact us !

If you have not found the answers to your questions in this section, do not hesitate to contact us :

  • By telephone on 09 83 51 40 88 (from France, local call cost) or on +33 9 83 51 40 88 from another country (cost of a call to Europe).
  • By Whatsapp : add the number +33 7 66 54 93 62 to your contacts and you will get in touch with our customer service.
  • By e-mail to contact@coco-papaya.com
  • Or using the contact form below.

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